How to VQFF:
Help and FAQs

Unfortunately, no. As part of our relationships with artists and film distributors, online film streaming is geo-locked to BC. If you are watching from BC and receive an error message, please use the pink chat button and one of our fabulous volunteers will swing into action.

Zoom events are accessible from anywhere.

We begin planning the next Festival about a year in advance, just as our current VQFF is closing. This means we have to make decisions on how and where we will celebrate queer communities with the best information available at the time. We also know we have to plan in such a way as to honour the expectations of the communities we serve, which means planning carefully and with the utmost care for the folks who will be attending our film screenings.

This year, we want to continue to provide the meaningful and celebratory experience patrons like you have come to expect from the VQFF, while also making sure that everyone can participate in the Festival safely and abide by social distancing guidelines. We also need to make sure we are being prudent in how we manage the finances, logistics, and capacity of a major arts festival at this time. Last year we proved that we could balance all of these complicated factors online, and while we acknowledge we’d all rather be gathered in person enjoying popcorn and the communal cinema experience, we know it isn’t safe to do so for everyone.

This year’s Festival includes all the films, workshops, artist Q&As, panels and – most importantly – the feeling of gathering with friends and kin that you’ve come to expect from your favourite queer film festival. We encourage you to watch films and join our events with loved ones, friends, or your chosen family. Just remember to wash your hands!

You can buy Memberships and Passes to join the Festival on our website! Go to VQFF > Memberships & Passes. In other words, here. All of our sales are run by the Elevent ticket system.

Single tickets are offered on a range from $5 to $21, allowing you to choose what you are able to afford and would like to pay. Tickets are purchased from the individual film pages and will stay in your digital shopping bag until you check out.

Passes provide a richer experience, allowing you to see any film during the Festival. You can choose between our Access Pass price of $145, or the Full Pass price of $175. Passes provide the same level of access regardless of the price paid.

We also encourage you to consider making a donation to our Reel Patrons program. As a Reel Patron Donor, you’ll have access to unique Festival Benefits like tickets, passes, and special events while supporting 2SLGBTQIA+ communities.

The Vancouver Out On Screen Film and Video Society is responsible for operating in compliance with the Motion Picture Act and Consumer Protection BC.

To attend one of our film screenings (which may not have been classified by Consumer Protection BC), you must be a member of The Vancouver Out On Screen Film and Video Society. Membership is by annual subscription and is limited to persons who are 18 years of age or over. Being a member also allows you to vote at our Annual General Meeting, helping to direct the future of Out On Screen.

Buy your membership here.

Only Adult Members are permitted to be present at the place where a non-classified film is being exhibited.

Our mandate is the encouragement and appreciation of motion pictures as a medium of art, information or education.

VOD stands for Video On Demand – meaning the program is live and available to be streamed at any time, kind of like Netflix or YouTube. This year, all of our films are set to VOD, meaning you can access them throughout the Festival on a schedule that works for you. If you have a ticket for a VOD film screening, you have 24 hours to complete the film screening after you press play the first time, so be sure to schedule yourself properly. If you have a Festival Pass, you can watch a VOD film screening whenever you like, as many times as you like.

Some films are only available later in the Festival. Pay close attention to the dates listed next to each Buy Tickets button. If you have any questions, hit the pink speech button and one of our volunteers will be ready to help!

You only need to purchase one (1) ticket per household to watch a film. If you’re going to get a group together to watch a film at home, we encourage you to make a donation in any amount during the checkout process, or to proudly proclaim yourself the friend with benefits and pick up a FWB ticket for $21.

You’ll get a confirmation email with all the details you need. For online film screenings, you’ll receive an email one (1) hour prior to the scheduled start of your film which will include a unique link for you to click to access the film. If you have a ticket for a VOD film screening, you will receive this email shortly after purchase.

If technology fails us, head over to your Elevent account and find your voucher number there in your order history, then hit WATCH on our homepage and you’ll be prompted to enter your ticket/voucher number where it says Ticket Holders on the bottom left of the screen.

If you have a Festival Pass, you can hit WATCH on our homepage and you’ll be prompted to log in where it says Member Login on the bottom right of the screen. You will login using your Elevent account information.

We have a video to walk you through this process too.
Watch it on YouTube.

If you’re still having trouble, click the pink speech bubble to chat with us or email us at boxoffice@outonscreen.com.

Yes. You’ll be able to purchase a ticket within one hour of our official screening time. If the film is being offered VOD for the duration of the Festival, you can purchase a ticket at any time. Regardless of whether the film is scheduled or available on demand, you have 24 hours to watch the full film after you hit play.

We know that sometimes, try as we might, we just can’t make it to all of the films and events we plan to. If something comes up and you need to adjust your tickets at least 2-hours prior to a screening or event, contact us at boxoffice@outonscreen.com for help, and we’ll see what we can do. We’ll aim to respond quickly, but please allow up to three (3) days for us to get back to you.

Passes cannot be refunded or exchanged after the Festival begins.

Memberships are non-refundable.

We have a video to walk you through this process.
Watch it on YouTube.

Option 1

Once you have your confirmation email, click on the big pink button and you’ll be redirected to the WATCH page.

Option 2

If you didn’t get the email, head over to your Elevent account and find your voucher number in your order history, then hit WATCH on our homepage and you’ll be prompted to enter your ticket/voucher number where it says Ticket Holders on the bottom left of the screen.

If you have a Festival Pass, you can hit WATCH on our homepage and you’ll be prompted to log in where it says Member Login on the bottom right of the screen. You will login using your Elevent account information.

Option 3

If none of that worked, click on the little pink speech bubble at the bottom right of our website and one of our fabulous volunteers will swing into action.

First, make sure you get a ticket – even for our free events – from our website.

We have a video to walk you through this process.
Watch it on YouTube.

Option 1

Once you have your confirmation email, click on the big pink button and you’ll be redirected to the WATCH page.

Option 2

If you didn’t get the email, head over to your Elevent account and find your voucher number in your order history, then hit WATCH on our homepage and you’ll be prompted to enter your ticket/voucher number where it says ticket holders on the bottom left of the screen.

Option 3

If none of that worked, click on the little pink speech bubble at the bottom right of our website and one of our fabulous volunteers will swing into action.

Option 1

If you can’t find your confirmation email, head over to your Elevent account and find your voucher number in your order history, then hit WATCH on our homepage and you’ll be prompted to enter your ticket/voucher number where it says ticket holders on the bottom left of the screen.

Option 2

If that fails too, click on the little pink speech bubble at the bottom right of our website and one of our fabulous volunteers will swing into action.

We’re so sorry! We know how frustrating tech problems can be.

First, check the stability of your Internet connection. If it’s less than ideal, restart your modem and/or router. Next, if that doesn’t improve your viewing experience, use the pink speech bubble in the bottom right corner of our website to contact one of our volunteers.

Yes! While we acknowledge that this is a less than ideal way to take in queer film, if you’re like us then you’re probably eager to devour it wherever you find it! Our WATCH page works on a variety of devices so feel free to use the option that best suits you.

Yes, but it may require some additional steps:

Hard cable

If your computer, internet connection, and TV are close together, you can use a HDMI cable to connect your device to your TV directly. This process works like setting up a second monitor on laptops.

Google Chromecast or Apple Airplay

Some wireless devices, such as AppleTV and Google Chromecast, allow you to stream films from your device to your TV. Please use the Chromecast or Airplay icon on the video you are streaming to initiate wireless streaming. Initiating mirroring or streaming from the receiving device, or on a device as a whole rather than an individual video, may not work.

If you are struggling to get content to stream on your tv, please hit the pink speech bubble to chat with our support Volunteers, or visit our help documents to review more specific steps.

If you’d like to connect directly with a real live person, you have three options. All of our support channels – chat, email, and phone – are monitored by living humans, not machines, from 8am to 4pm Monday to Friday. After BC Day, our Box Office staff is available from 8am to 8pm, Monday to Friday. During the Festival, we are available 8am to 8pm every day!

Head over to the little pink speech bubble in the bottom right of any page of our site, one of our fabulous volunteers will be there to help out. You can also email us at boxoffice@outonscreen.com or call us at 604.844.1615.

Some of our films and events are listed under the “youth-friendly” access filter. This denotes films and programs which are designed with young viewers (under age 18) in mind. Please note that online film screenings have not been rated by Consumer Protection BC.

Films not listed as “youth-friendly” may contain content that is not suitable for film-lovers under age 18. Please look for Content Advisories or feel free to ask us if you are uncertain about which films may be right for you or your fellow viewers.